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A nurse using active listening techniques would:a.use nonverbal cues such as leaning forward, ...

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A nurse using active listening techniques would:a.use nonverbal cues such as leaning forward, ...

A nurse using active listening techniques would:
a.   use nonverbal cues such as leaning forward, focusing on the speaker’s face, and slightly nodding to indicate that the message has been heard.
b.   avoid the use of eye contact to allow the patient to express herself without feeling stared at or demeaned.
c.   anticipate what the speaker is trying to say and help the patient express herself when she has difficulty with finishing a sentence.
d.   ask probing questions to direct the conversation and obtain the information needed as efficiently as possible.

Textbook

Fundamental Concepts and Skills for Nursing

Edition: 4^th

Authors: deWit, Williams

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