The nurse manager is identifying methods to improve the quality of care for a patient care area. ...

1,2,3,5
Rationale 1: An action to improve the quality of care would be to become aware of safety issues. (See Page 13 Table 1-1 Definitions of Quality and Safe Care)
Rationale 2: An action to improve the quality of care would be to study the processes of care. (See Page 13 Table 1-1 Definitions of Quality and Safe Care)
Rationale 3: An action to improve the quality of care would be to focus on patient-centered care. (See Page 13 Table 1-1 Definitions of Quality and Safe Care)
Rationale 4: Creating a learning environment is a critical principle of safe care. (See Page 13 Table 1-1 Definitions of Quality and Safe Care)
Rationale 5: An action to improve the quality of care would be to improve communication between patient and provider. (See Page 13 Table 1-1 Definitions of Quality and Safe Care)

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