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u8me u8me
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7 years ago
What is the best way to disarm an angry caller?
A.   Remind the patient that she cannot speak to you in this manner.
B.   Ask the patient why she is angry.
C.   Tell the patient to call back when she can be nice.
D.   Speak politely and remain calm.
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Medical Office Management

Medical Office Management


Edition: 1st
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R.FrantR.Frant
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7 years ago
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u8me Author
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#2
6 years ago
Thanks mate
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