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stethanie stethanie
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8 years ago
When receiving business-related phone calls,
A) you should use frequent verbal responses (such as, "I see") to show that you are listening.
B) it is impolite to say things such as, "I understand" while the other person is speaking.
C) it is perfectly acceptable to put the caller on hold without explanation.
D) do none of the above.
Textbook 
Business Communication Today

Business Communication Today


Edition: 13th
Authors:
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martiniomartinio
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8 years ago
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