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goji.go goji.go
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10 years ago
What is the last step in the personal selling process?
A) closing the sale
B) following up
C) meeting customer's needs
D) asking for referrals
E) overcoming objections
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Diesel
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bbb
wrote...
#1
10 years ago
B) To ensure a long-term relationship and repeat business, the salesperson must follow up with the customer to ensure that he or she is happy with his or her new product. Any feedback from the new customer is relayed back to the company as input for improving existing products or designing new ones. Good follow-up service and rapport can give rise to referrals or testimonials that can be used to enhance future sales. Following up is all about building and nurturing relationships.
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goji.go Authorgoji.go
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10 years ago
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Diesel

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