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robin121 robin121
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A year ago
In reference to quality control of health care organizations, quality is defined as
 
  a. performing procedures correctly
  b. meeting the requirements of accrediting agencies
  c. meeting or exceeding requirements of the customer
  d. maintaining a good safety record
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Ml2020Ml2020
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A year ago
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C
Quality improvement is customer-focused. Patients are not the only customers. All customers, internal and external, should be treated with respect and dignity.
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