Ch01 The administrative medical assistant.docx

Chapter 001 The Administrative Medical Assistant   Multiple Choice Questions   1. Patient medical records are sometimes called:  A. Patient History B. Documents C. Charts D. Patient Information   2. The type of communication that is the most common and efficient mode of communication for many messages is:  A. Voice Mail B. Written C. Verbal D. Electronic   3. __________ lead to misinformation which can lead to mistreatment.  A. Patient Documentation B. Errors C. Rumors D. Consultations   4. All students in an accredited medical assisting program are required to master __________ areas of competence.  A. 3 B. 4 C. 5 D. 6   5. How many types of math skills does the administrative medical assistant need?  A. 6 B. 5 C. 4 D. 3   6. Which answer helps build goodwill between the patient and the physician?  A. Lifting patients' spirits B. Paying the bill on time C. Attending appointments as scheduled D. Compliance with treatment plan   7. Choose the most common place of employment for the administrative medical assistant?  A. Hospital B. Schools C. Physician Practice D. ER Department   8. A(n) __________ provides care during pregnancy and childbirth.  A. neurologist B. nephrologist C. obstetrician D. gerontologist   9. A(n) __________ investigates the causes of disease.  A. pathologist B. dermatologist C. gerontologist D. pulmonologist   10. A(n) __________ maintains pain relief and bodily function stability.  A. pulmonologist B. allergist C. anesthesiologist D. immunologist   11. The outward display of an employee's values and standards is defined as:  A. Personality B. Beliefs C. Morals D. Work ethics   12. Physicians rank _____ as the most important employee trait.  A. Kindness B. Accuracy C. Promptness D. Friendly   13. A thorough administrative medical assistant produces work that is _____.  A. Accurate B. Neat, prompt and complete C. Neat, accurate, and complete D. Detailed and prompt   14. __________ is a key component when working within a medical office environment.  A. Flexibility B. Dependability C. Friendliness D. Punctuality   15. To take action independently is to show __________.  A. Managerial skills B. Initiative C. Commitment D. Strength   16. This is considered an aspect of self-motivation:  A. Alertness B. Awareness C. Promptness D. Punctuality   17. A mix of self-motivation and __________ should be used when seeking areas to assist fellow team members.  A. Confidence B. Tact C. Pride D. Remembering   18. The AAMA requires CMAs to be re-certified how often?  A. every three years B. every five years C. every seven years D. every ten years   19. AHIMA offers __________ certification exams in coding.  A. Two B. Four C. Three D. Five   20. A certification exam to become a certified medical administrative specialist is offered through the:  A. AMT B. AAMA C. NCCT D. MAERB   21. The core values of the IAAP include integrity, respect, adaptability, communication and __________.  A. Courage B. Dependability C. Commitment D. Cooperation   22. When speaking with terminally ill patients, what types of topics should you discuss?  A. Past History B. Future Plans C. Long-term topics D. Short-term topics   23. Which of the following is a current preferred sign-in method?  A. First name only method B. Label method C. Marker method D. last name only method   24. Identify the sole judge of what information is to be given to, or withheld from, the patient?  A. The office manager B. The medical assistant C. The administrative medical assistant D. The physician   25. __________ is the tendency to believe that one's own race or ethnic group is the most important and that some or all aspects of its culture are superior to those of other groups.  A. Ethnocentrism B. Prejudice C. Bias D. Ego   26. Hope worked as an administrative medical assistant but was dismissed from her AMA position after numerous patients complained about how they were greeted. Hope claims that she always used an appropriate verbal greeting with each patient. Select which of the following may have contributed to the miscommunication between Hope and the patient.  A. Lack of professional certification B. Not enough reading material in the waiting area C. Nonverbal facial expressions and tone of voice D. An unclean, unpressed uniform   27. During his first six months at a local physician's practice, Brian completed and submitted insurance claims to various carriers. He used a software program to check and process his claims prior to submitting them for payment. This demonstrated that he accurately completed claims using very few resources. Select which of the following he was demonstrating.  A. Tact B. Ethnocentrism C. Assertiveness D. Efficiency   28. While searching online for a medical coding position, Bailey noticed that several opportunities required CCS-P, CPC, or other current coding credentials. Which of the following key words or phrases could she use to search the Internet for the meaning of these terms?  A. Certification B. Interpersonal relationship skills C. Computer skills D. Records management skills   29. Scarlett would like to work in a medical-related administrative field but is not interested in a medical office setting. Which of the following would offer the best choice of a career for Scarlett?  A. Food management B. Education C. Home health sales D. Education and home health sales   30. During her interview, Laurie stated that she has worked within the physical medical office setting and from the home setting using electronic health records and insurance claim processing programs. Her records show she received high evaluations and was frequently given more administrative authority. She had demonstrated competence in:  A. Communication skills within the team environment B. Organizational skills C. Computer skills D. All of these are correct   31. After he finishes his shift at the Flatwoods Medical Clinic for Burned Children, Tyson volunteers his time with the local equestrian program for physically challenged children. Which of the following personal attributes is Tyson demonstrating most clearly?  A. Dependability B. True and genuine liking of other individuals C. Resourcefulness D. Cheerfulness   32. An administrative medical assistant should always be aware of the impression and professional image given by his or her actions and presentation because:  A. The physician and practice are represented through the administrative medical assistant. B. It is part of the job description. C. It may lead to an increase in salary or wages. D. None of these is correct.   Fill in the Blank Questions   33. Dependability consists of _________ tasks on schedule, without complaining, and offering to assist others.  ________________________________________  34. _______ means logically and systematically planning steps to accomplish a task.  ________________________________________   35. ____________ is sensitivity to other people's feelings and situations.  ________________________________________   36. A(n) ___________ person believes that one's own race, ethnic group, and/or culture is superior to all others.  ________________________________________   37. _______ is a trait that results in complete, neat, and correct tasks.  ________________________________________   38. ___________ is a certifying body that provides certification opportunities for medical transcriptionists.  ________________________________________   39. _________ is recognition given by associations that an individual has met high standards and has demonstrated competency in given knowledge and tasks.  ________________________________________   40. A(n) _________ person completes tasks with correctness and attention to detail.  ________________________________________   41. ______is a trait characterized by working independently and offering to help others.  ________________________________________   42. _________ is the ability to speak and act considerately in various situations.  ________________________________________   43. The __________ Role Delineation Chart is a good reference source that identifies the skills, duties, and procedures that medical assistants are educated to perform.   ________________________________________   44. __________ is the most common and efficient mode of communication for many messages.  ________________________________________   45. The administrative medical assistant plays an important role in ensuring that the medical office's procedures comply with __________ concerning patient's records.  ________________________________________   46. A basic understanding of a variety of __________ and the ability to use computers with mastery are essential workplace skills.  ________________________________________   47. The use of __________ to communicate is as widespread as telephone communication.  ________________________________________   48. Excellent __________ skills often come from a genuine desire to work with people.  ________________________________________   49. Looking directly at the patient and listening with attention are ways to communicate __________ of the person.  ________________________________________     Multiple Choice Questions Anwsers   1. (p. 4) Patient medical records are sometimes called:  A. Patient History B. Documents C. Charts D. Patient Information Patient medical records are sometimes called charts.  2. (p. 5) The type of communication that is the most common and efficient mode of communication for many messages is:  A. Voice Mail B. Written C. Verbal D. Electronic Electronic communication is the most common and efficient mode of communication for many messages. 3. (p. 6) __________ lead to misinformation which can lead to mistreatment.  A. Patient Documentation B. Errors C. Rumors D. Consultations Errors lead to misinformation which can lead to mistreatment.     4. (p. 4) All students in an accredited medical assisting program are required to master __________ areas of competence.  A. 3 B. 4 C. 5 D. 6 All students in an accredited medical assisting program are required to master three areas of competence. .1  5. (p. 5) How many types of math skills does the administrative medical assistant need?  A. 6 B. 5 C. 4 D. 3 The administrative medical assistant needs three types of math skills addition, subtraction and percentage calculations.   6. (p. 7) Which answer helps build goodwill between the patient and the physician?  A. Lifting patients' spirits B. Paying the bill on time C. Attending appointments as scheduled D. Compliance with treatment plan Lifting patients' spirits helps build goodwill between the patient and the physician.   7. (p. 9) Choose the most common place of employment for the administrative medical assistant?  A. Hospital B. Schools C. Physician Practice D. ER Department Physician practices are the most common place of employment for the administrative medical assistant.   8. (p. 10) A(n) __________ provides care during pregnancy and childbirth.  A. neurologist B. nephrologist C. obstetrician D. gerontologist An obstetrician provides care during pregnancy and childbirth.   9. (p. 10) A(n) __________ investigates the causes of disease.  A. pathologist B. dermatologist C. gerontologist D. pulmonologist A pathologist investigates the causes of disease.  10. (p. 10) A(n) __________ maintains pain relief and bodily function stability.  A. pulmonologist B. allergist C. anesthesiologist D. immunologist An anesthesiologist maintains pain relief and bodily function stability.   11. (p. 11) The outward display of an employee's values and standards is defined as:  A. Personality B. Beliefs C. Morals D. Work ethics The outward display of an employee's values and standards is defined as work ethics. 12. (p. 12) Physicians rank _____ as the most important employee trait.  A. Kindness B. Accuracy C. Promptness D. Friendly Physicians rank accuracy as the most important employee trait.   13. (p. 12) A thorough administrative medical assistant produces work that is _____.  A. Accurate B. Neat, prompt and complete C. Neat, accurate, and complete D. Detailed and prompt A thorough administrative medical assistant produces work that is neat, accurate, and complete. 14. (p. 13) __________ is a key component when working within a medical office environment.  A. Flexibility B. Dependability C. Friendliness D. Punctuality Flexibility is a key component when working within a medical office environment.   15. (p. 14) To take action independently is to show __________.  A. Managerial skills B. Initiative C. Commitment D. Strength To take action independently is to show initiative. 16. (p. 14) This is considered an aspect of self-motivation:  A. Alertness B. Awareness C. Promptness D. Punctuality Alertness is considered to be an aspect of self-motivation.   17. (p. 15) A mix of self-motivation and __________ should be used when seeking areas to assist fellow team members.  A. Confidence B. Tact C. Pride D. Remembering A mix self-motivation and tact should be used when seeking areas to assist fellow team members.   18. (p. 17) The AAMA requires CMAs to be re-certified how often?  A. every three years B. every five years C. every seven years D. every ten years The AAMA requires CMAs to be re-certified every five years.   19. (p. 18) AHIMA offers __________ certification exams in coding.  A. Two B. Four C. Three D. Five AHIMA offers three certification exams in coding: CCA, CCS, CCS-P.   20. (p. 18) A certification exam to become a certified medical administrative specialist is offered through the:  A. AMT B. AAMA C. NCCT D. MAERB A certification exam to become a certified medical administrative specialist is offered through the AMT. 21. (p. 18) The core values of the IAAP include integrity, respect, adaptability, communication and __________.  A. Courage B. Dependability C. Commitment D. Cooperation The core values of the IAAP include integrity, respect, adaptability, communication and commitment.   22. (p. 21) When speaking with terminally ill patients, what types of topics should you discuss?  A. Past History B. Future Plans C. Long-term topics D. Short-term topics When speaking with terminally ill patients, you should discuss short-term topics.   23. (p. 21) Which of the following is a current preferred sign-in method?  A. First name only method B. Label method C. Marker method D. last name only method The label method is a current preferred sign-in method. 24. (p. 22) Identify the sole judge of what information is to be given to, or withheld from, the patient?  A. The office manager B. The medical assistant C. The administrative medical assistant D. The physician The physician is the sole judge of what information is to be given to or withheld from the patient. 25. (p. 23) __________ is the tendency to believe that one's own race or ethnic group is the most important and that some or all aspects of its culture are superior to those of other groups.  A. Ethnocentrism B. Prejudice C. Bias D. Ego Ethnocentrism is the tendency to believe that one's own race or ethnic group is the most important and that some or all aspects of its culture are superior to those of other groups.     26. (p. 19) Hope worked as an administrative medical assistant but was dismissed from her AMA position after numerous patients complained about how they were greeted. Hope claims that she always used an appropriate verbal greeting with each patient. Select which of the following may have contributed to the miscommunication between Hope and the patient.  A. Lack of professional certification B. Not enough reading material in the waiting area C. Nonverbal facial expressions and tone of voice D. An unclean, unpressed uniform Nonverbal facial expressions and tone of voice may have contributed to the miscommunication between Hope and the patient.     27. (p. 11) During his first six months at a local physician's practice, Brian completed and submitted insurance claims to various carriers. He used a software program to check and process his claims prior to submitting them for payment. This demonstrated that he accurately completed claims using very few resources. Select which of the following he was demonstrating.  A. Tact B. Ethnocentrism C. Assertiveness D. Efficiency Brian was demonstrating efficiency.   28. (p. 17) While searching online for a medical coding position, Bailey noticed that several opportunities required CCS-P, CPC, or other current coding credentials. Which of the following key words or phrases could she use to search the Internet for the meaning of these terms?  A. Certification B. Interpersonal relationship skills C. Computer skills D. Records management skills While searching online for a medical coding position, Bailey should use the keyword or phrase "certification" to search the internet.   29. (p. 9) Scarlett would like to work in a medical-related administrative field but is not interested in a medical office setting. Which of the following would offer the best choice of a career for Scarlett?  A. Food management B. Education C. Home health sales D. Education and home health sales Education and home health sales would offer the best choice of a career for Scarlett who would like to work in a medical-related administrative field but is not interested in a medical office setting.   30. (p. 4) During her interview, Laurie stated that she has worked within the physical medical office setting and from the home setting using electronic health records and insurance claim processing programs. Her records show she received high evaluations and was frequently given more administrative authority. She had demonstrated competence in:  A. Communication skills within the team environment B. Organizational skills C. Computer skills D. All of these are correct Laurie had shown competence in communication skills within a team environment, organizational skills, and computer skills.     31. (p. 7) After he finishes his shift at the Flatwoods Medical Clinic for Burned Children, Tyson volunteers his time with the local equestrian program for physically challenged children. Which of the following personal attributes is Tyson demonstrating most clearly?  A. Dependability B. True and genuine liking of other individuals C. Resourcefulness D. Cheerfulness Tyson demonstrated the personal attributes of true and genuine liking of other individuals   32. (p. 11) An administrative medical assistant should always be aware of the impression and professional image given by his or her actions and presentation because:  A. The physician and practice are represented through the administrative medical assistant. B. It is part of the job description. C. It may lead to an increase in salary or wages. D. None of these is correct. An administrative medical assistant should always be aware of the impression and professional image given by his or her actions and presentation because the physician and practice are represented through the administrative medical assistant.       Fill in the Blank Questions   33. (p. 12) Dependability consists of _________ tasks on schedule, without complaining, and offering to assist others.  finishing Dependability consists of finishing tasks on schedule, without complaining, and offering to assist others.   34. (p. 14) _______ means logically and systematically planning steps to accomplish a task.  Problem-solving Problem-solving means logically and systematically planning steps to accomplish a task.   35. (p. 8) ____________ is sensitivity to other people's feelings and situations.  Empathy Empathy is sensitivity to other people's feelings and situations.   36. (p. 23) A(n) ___________ person believes that one's own race, ethnic group, and/or culture is superior to all others.  Ethnocentric An ethnocentric person believes that one's own race, ethnic group, and/or culture is superior to all others.   37. (p. 12) _______ is a trait that results in complete, neat, and correct tasks.  Thoroughness Thoroughness is a trait that results in complete, neat, and correct tasks.   38. (p. 18) ___________ is a certifying body that provides certification opportunities for medical transcriptionists.  AHDI AHDI is a certifying body that provides certification opportunities for medical transcriptionists. 39. (p. 17) _________ is recognition given by associations that an individual has met high standards and has demonstrated competency in given knowledge and tasks.  Certification Certification is a recognition given by associations that an individual has met high standards and has demonstrated competency in given knowledge and tasks.   40. (p. 12) A(n) _________ person completes tasks with correctness and attention to detail.  Accurate An accurate person completes tasks with correctness and attention to detail.   41. (p. 14) ______is a trait characterized by working independently and offering to help others.  Initiative Initiative is a trait characterized by working independently and offering to help others.     42. (p. 19) _________ is the ability to speak and act considerately in various situations.  Tact Tact is the ability to speak and act considerately in various situations.     43. (p. 4) The __________ Role Delineation Chart is a good reference source that identifies the skills, duties, and procedures that medical assistants are educated to perform.   AAMA The AAMA Role Delineation Chart is a good reference source that identifies the skills, duties, and procedures that medical assistants are educated to perform.     44. (p. 5) __________ is the most common and efficient mode of communication for many messages.  Electronic Communication Electronic communication is the most common and efficient mode of communication for many messages.   45. (p. 6) The administrative medical assistant plays an important role in ensuring that the medical office's procedures comply with __________ concerning patient's records.  government regulations The administrative medical assistant plays an important role in ensuring that the medical office's procedures comply with government regulations concerning patient's records.     46. (p. 6) A basic understanding of a variety of __________ and the ability to use computers with mastery are essential workplace skills.  technologies A basic understanding of a variety of technologies and the ability to use computers with mastery are essential workplace skills.     47. (p. 6) The use of __________ to communicate is as widespread as telephone communication.  E-mail The use of e-mail to communicate is as widespread as telephone communication.   48. (p. 7) Excellent __________ skills often come from a genuine desire to work with people.  interpersonal Excellent interpersonal communication skills often come from a genuine desire to work with people.     49. (p. 7) Looking directly at the patient and listening with attention are ways to communicate __________ of the person.  acceptance Looking directly at the patient and listening with attention are ways to communicate acceptance of the person.