Chapter 11 - Contemporary Organizational Behavior: From Ideas to Action

Copyright©2016 Education, Inc. 11-1 TOPIC SUMMARY 11 Diversity and Communication Topic Summary Learning Objectives: Discuss why diversity is important to organizations. Describe and provide examples of different types of diversity. Present three approaches to communication: the sender-receiver model, the co-orienting model, and the conversational learning model. List the challenges of communication and the importance of information literacy. Outline the process for developing a targeted message and how storytelling can be an effective form of communication. Apply concepts of diversity and communication to organizations. Copyright©2016 Education, Inc. 11-2 Diversity LO 1: Discuss why diversity is important to organizations Respond to dynamic change because the organization increases its ability to adapt. Consider a wider range of perspectives when making decisions. Promote a culture of fairness. Copyright©2016 Education, Inc. 11-3 Generational Diversity LO 2: Describe and provide examples of different types of diversity Focuses on differences among generations and focuses on the environmental forces that influence individual values, beliefs, and behaviors. Millennial Generation X Baby boomers Copyright©2016 Education, Inc. 11-4 Three Approaches to Communication LO 3: Present three approaches to communication, the sender-receiver model, the co-orienting model, and the conversational learning model. The sender-receiver model The co-orienting model The conversational learning model Copyright©2016 Education, Inc. 11-5 Challenges for Communication LO 4: List the challenges of communication and the importance of information literacy Challenges: The vast amount of information available makes communication more difficult as people attempt to sort through what is relevant while maintaining meaning. Information Literacy: The ability to properly collect, evaluate, and present information. Copyright©2016 Education, Inc. 11-6 Developing a Targeted Message LO 5: Outline the process for developing a targeted message and how storytelling can be an effective form of communication Identify the purpose of a message. Target the message to a specific group within the organization. Refine the message through storytelling techniques. Find data to support and verify the message. Tailor the message to the interests of a specific audience. Copyright©2016 Education, Inc. 11-7 Expert Contribution LO 6: Apply concepts of diversity and communication to organizations How to Turn an Engaging Conversation into a Creative Collaboration Kimberly D. Elsbach University of California, Davis Copyright©2016 Education, Inc. 11-8 Creative Collaboration Copyright©2016 Education, Inc. 11-9 Expert Contribution LO 6: Apply concepts of diversity and communication to organizations Communication and Diversity Luciara Nardon Carlton University Copyright©2016 Education, Inc. 11-10 Cultural Screens Copyright©2016 Education, Inc. 11-11 Person 1: Message composition and delivery Message attention and interpr etation Message composition and delivery Person 2: Message attention and interpr etation • La ng ua ge an d linguistic structur es • Se lective per cep ti on • Co gn it ive eval ua ti on • Cu lt ural logic • Ap prop ri at e to p ics • Me ss age fo rm at ti ng • Co nv ersa ti on al fo rmal it ies • A ccep ta ble beha vi or s Cultural scr eens on interpersonal communication Culturally-mediated cognitions: Culturally mediated Communication pr otocols: Strategies to Improve Expand your knowledge and understanding of cultural dynamics. Recalibrate your perceptual and critical analysis skills. Enhance your behavioral repertoire of applied communication skills. Copyright©2016 Education, Inc. 11-12 Expert Contribution LO 6: Apply concepts of diversity and communication to organizations Diversity Ideologies in Action: Energizing Renewal and Excellence in Healthcare Valerie L. Myers University of Michigan Copyright©2016 Education, Inc. 11-13 Organizational Culture Established as founding members seek ways to identify themselves as a collective, coordinate their work, and cope with demands of the external environment. Copyright©2016 Education, Inc. 11-14 Diversity Paradigms Discrimination and fairness Access and legitimacy Learning and effectiveness Copyright©2016 Education, Inc. 11-15 11-16 Copyright©2016 Education, Inc.