Transcript
________ plan training activities. a. Managers
b. Training specialists c. Corporate teachers d. Job analysts
________ organize the training opportunities for a company.
a. EEO representatives
b. Trainings specialists c. Change managers
d. Communication directors
The ________ HR group may provide specialized support for organizational change.
a. centers of expertise b. embedded
c. corporate
d. transactional
The proportion of younger workers in the workforce is projected to
________.
a. stop growing b. decrease
c. decrease at a faster rate d. increase at a slower rate
Over the next few years, employers may face a severe labor shortage because ________.
a. people are living longer
b. there are fewer people entering the job market than there are retiring baby boomers
c. one-third of single mothers are not in the labor force d. All of the above.
What tactic will employers likely have to take to fill openings left by retiring employees?
a. hiring more women
b. instituting flexible work hours
c. rehiring retirees
d. lowering the retirement age
Unit 1 Examination
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BAM 411 Human Resource Management
7. Strategic human resource management refers to ________.
planning the balance of internal strengths and weaknesses with external opportunities
and threats to maintain competitive advantage
extending a firm’s sales, ownership, and manufacturing to new markets
formulating and executing human resource policies and practices that produce the
employee competencies and behaviors the company needs to achieve its strategic aims
emphasizing the knowledge, education, training, skills, and expertise of a firm’s workers
8. Which term refers to letting vendors abroad provide services for a firm?
offshoring
application service providers
data warehousing
external work systems
9. ________ refers to the tendency of firms to extend their ownership to new markets abroad.
Trend analysis
Globalization
Outsourcing
Strategic human resources
10. Which organization provides professional certification for human resource managers?
Association of Business Administration
Academy of HR Partners
Academy of Management
Society for Human Resource Management
11. Which of the following is an example of HR management’s changing role?
HR managers must be individually centered so as to ensure that there will be no
favoritism.
HR managers must represent the organization even when they are off the clock.
HR managers must measurably improve organizational performance.
None of the above.
12. Which of the following is not a factor changing the environment of HRM?
economic trends
demographic trends
“generation Y”
None of the above.
Unit 1 Examination
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BAM 411 Human Resource Management
All of the following are new HRM skills except:
a. improving internal consulting skills.
b. improving off shoring skills.
c. supplying transactional services while serving more strategic, internal consulting
activities.
d. All of the above.
A ________ is a system that enables employees to manage their own benefits and update their
personal information.
a. software based system b. company portal
c. cybernetic portal d. formulation system
Of the ten most serious ethical issues, how many were HR related? a. four
b. ten c. six
d. seven
Which of the following is an issue that HR managers have to deal with today?
a. managing ethics b. adding value
c. managing employee engagement
d. All of the above.
The ________ Amendment to the U.S. Constitution states, “no person shall be deprived of life, liberty, or property, without due process of the law.” a. Tenth
b. Fifth c. First
d. Thirteenth
The establishment of the EEOC ________ the ability of the federal government to enforce equal
employment laws. a. hampered
b. greatly enhanced c. greatly reduced d. truncated
Unit 1 Examination
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BAM 411 Human Resource Management
Jack is a 55-year-old American of Anglo-Saxon descent. What legislation is intended to protect Jack from discrimination?
a. Age Discrimination in Employment Act of 1967
b. Equal Pay Act of 1963
c. Executive Order11246
d. Title VII
The Vocational Rehabilitation Act requires that employers accommodate disabled workers except when doing so imposes ________.
a. any form of inconvenience
b. any objection by the customers
c. an undue hardship
d. any financial burden
What was the name of the landmark case the Supreme Court used to define unfair discrimination?
a. Griggs v. Duke Power Company
b. Meritor Savings Bank FSB v. Vinson
Faragher v. City of Boca Raton
Roe v. Wade
All of the following are ways of proving sexual harassment except: a. visiting the ombudsman.
b. hostile working environment. c. quid pro quo.
d. b and c only
Under the Federal Agency Uniform guidelines, it may be ________
to discriminate against
persons even within the 40+ age bracket. a. unlawful
b. necessary c. lawful
d. b and c only
All of the following are useful in minimizing liability for sexual harassment except:
a. establishing a management response system.
b. taking all complaints about harassment seriously. c. adopting a policy that forgives the first offense.
d. issuing a strong policy statement condemning harassment.
Unit 1 Examination
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BAM 411 Human Resource Management
25. Which of the following is not a guideline arising out of Griggs v. Duke Power?
job relatedness
discrimination must have disparate impact only
discrimination need not be intentional
burden of proof on employer
1. Information regarding job demands such as finger dexterity or conscientiousness is included inthe information about ________ an HR specialist may collect during a job analysis.
work activities
performance standards
machines, tools, equipment, and work aids
d. human behaviors
What type of information is contained in the job identification section of a job description?
a. job summary
b. major functions or activities c. job title
d. All of the above.
When filling jobs with untrained people, the job specifications may include ________.
a. quality of training b. physical traits
c. length of previous service d. All of the above.
Competency analysis focuses on ________.
what is accomplished
what competencies or skills the worker must have to do the work
where the work is accomplished
when work is accomplished
When planning for employment requirements, what must be forecasted?
a. personnel needs
b. supply of inside candidates c. both a and b
d. None of the above.
________ contain data on employees’ performance records, educational background, and promotion recommendations.
a. Trend records
b. Qualifications inventories
c. Computerized information systems d. Replacement charts
Unit 2 Examination
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BAM 411 Human Resource Management
7. Who is typically responsible for paying the fees charged by private employment agencies when they place qualified individuals in jobs?
the employee
the employer
there are no fees
the state employment commission
Which of the following is an advantage of college recruiting? a. access to candidates who are not looking for jobs
b. access to a source of management trainees
c. schedules for recruitment visits set far ahead of time d. All of the above.
One of the biggest challenges facing single parents in the job market is ________.
a. getting a sufficient salary
b. balancing work and family life c. minimizing the commute to work
d. getting access to the Internet to search job sites
Which of the following can be an illegal question on an application form under some state laws?
a. Questions about experience b. Questions about work stability
c. Questions about applicant’s age
d. Questions about education
Which of the following could be perceived as discriminatory when asked on an employment application form? a. religion
b. age c. race
d. All of the above.
A(n) ________ is a procedure designed to solicit information from a person’s oral responses to oral inquiries.
a. interview
b. presentation c. invigilation
Unit 2 Examination
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BAM 411 Human Resource Management d. prospectus
What is one of the first things you should NOT do to make reference checking more productive?
a. have the candidate sign a release authorizing the background check
b. get two forms of identification and make applicants fill out job applications
c. use a structured reference checking form
d. use references provided by the applicant as a source of other references
Which assessment method can be conducted one-on-one or with a panel?
a. job knowledge tests b. cognitive ability tests c. structured interviews d. All of the above.
Which of the following is an example of a reliable test?
one that yields consistent scores when a person takes two alternate forms of the test
one that yields different scores from two different people taking the test on different
occasions
one that yields one score on a test and a different, but better score on the same test
taken on a different occasion
one that includes questions that are not repetitive in any way
16. Which of the following describes using an equivalent-form estimate to assess reliability?
different tests to different people and compare test scores of the different people
administer two tests deemed the same by experts and then compare participants’ test scores for test one and test two
administer the same test to the same people at two different points in time and compare their test scores at time 2 with the scores at time 1
d. administer a test with x number of items designed to assess a topic, then statistically analyze the degree to which responses to the items vary together
17. Which of the following tasks is not part of demonstrating content validity?
demonstrating that the scores on the test are a good predictor of criterion like job performance
demonstrating that the tasks a person performs on the test represent the tasks performed on the job
demonstrating the conditions under which the person takes the test resemble the work situation
demonstrating that the tasks on the test are a random sample of tasks performed on the
Unit 2 Examination
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BAM 411 Human Resource Management job
A ________ is a two or three-day simulation in which 10 to 12 candidates perform realistic management tasks under the observation of experts who appraise each candidate’s potential.
a. video-based situational testing b. management assessment center
c. work sampling event
d. retreat
What type of question is the following: “Imagine that you have just been assigned the task of winning the business of our competition’s biggest client. How would you proceed?”
a. directive b. puzzle
c. behavioral d. situational
The third step in the training process is to ________.
conduct a needs analysis
develop the program or course
design the program content
train the targeted group of employees
Which of the following training methods is the most familiar? a. informal learning
b. on-the-job training c. lectures
d. apprenticeship training
Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.
a. job rotation
b. understudy
c. special assignments d. coaching
Another term for vestibule training is ________ training.
cubicle
apprenticeship
computer-based
simulated
Unit 2 Examination
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BAM 411 Human Resource Management
Bobby demonstrates the correct way to do a job. He is using which training technique?
a. behavior modeling
b. instruction by example
c. demonstrational prowess d. None of the above.
Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.
a. management development
b. on-the-job training
diversity training
performance improvement programs
The process of evaluating an employee’s current and/or past performance relative to his or her performance standards is called ________.
a. employee selection
b. recruitment
c. performance appraisal
d. organizational development
The “S” in the acronym for SMART goals stands for ________. a. straightforward
b. specific c. strategic d. support
Who is the primary person responsible for doing the actual appraising of an employee’s performance?
a. the EEO contact person b. the company appraiser
c. the employee’s direct supervisor d. None of the above.
Because in most organizations there is a hierarchy of goals, employee performance standards should ________.
a. make sense in terms of the broader organizational goals b. be standard
c. be decided by the top executive d. All of the above.
Besides the supervisor, which of the following is available to managers as an alternative source of performance appraisal information? a. the employee
b. rating committees c. peers
d. All of the above.
Unit 3 Examination
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BAM 411 Human Resource Management 6.
Suppose you have five
employees to
rate. You make a chart of
all possible pairs
of employees for
each trait being evaluated. Then, you indicate the better employee of the pair for each pair.
Finally, you add up the number of positives for each employee. In this case, you have used the
________ method of performance appraisal.
forced distribution
alternation ranking
paired comparison
graphic ranking scale
To protect against bias claims when using the forced distribution method, employers should
________.
a. train raters to be objective
b. appoint a review committee to review any employee’s low ranking c. consider using multiple raters in conjunction with the method
d. All of the above.
All of the following are advantages of using the critical incident
method for appraisingperformance except that:
incidents can be tied to performance goals.
it does not include a numerical rating.
it provides examples of good performance.
it provides examples of poor performance.
What is the fourth step in the Management by Objectives Method? a. set the organization’s goals
b. set departmental goals
c. discuss departmental goals d. define expected results
One personality study focused on how individual traits influenced the evaluations that students gave their peers. Raters who scored higher on ________ tended to give their peers lower ratings.
a. openness
b. agreeableness
c. conscientiousness d. extroversion
Unit 3 Examination
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BAM 411 Human Resource Management
One way of reducing the problems of leniency or strictness in performance appraisals is to
________.
a. consider the purpose of the appraisal b. be aware of the problem
c. train supervisors to avoid it d. rank employees
When an employee’s personal characteristics, such as gender, influence a supervisor’s evaluation of his or her performance, the problem of ________ has occurred.
a. stereotyping b. halo affect
c. central tendency
d. bias
When subordinates provide feedback for supervisors, the comments should be anonymous because identifiable responses tend to result in more ________. a. critical ratings
b. inflated ratings
c. negative attitudes from managers receiving the feedback d. All of the above.
The process through which someone becomes aware of personal skills, interests, knowledge, motivations; acquires information about opportunities; identifies career goals; and establishes action plans to attain those goals is called ________. a. career management
b. career development c. career planning
d. organizational development
Responsibility for career development should always be left to the
________. a. employee b. manager
c. career success team d. supervisor
What is another term for 360-degree feedback?
multi-source feedback
upward feedback
wheel feedback
feedback loop
Unit 3 Examination
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BAM 411 Human Resource Management
Direct financial payments include all of the following except: a. insurance
b. salaries c. incentives d. wages
Which of the following is addressed by the Fair Labor Standards
Act?
child labor
minimum wage
maximum hours
All of the above.
According to the Fair Labor Standards Act, if a worker covered by the act works more than 40 hours, he or she will receive overtime pay at a rate of ________ of normal pay for any hours worked over 40 in a workweek. a. 150%
b. 50% c. 125% d. 100%
Which of the following occupations is exempt from overtime and minimum pay provisions stated in the Fair Labor Standards Act? a. hourly cashiers
b. data entry
c. department heads d. none of the above
Under which condition is it acceptable for employees of the opposite sex to receive different pay for doing roughly equivalent work? a. it is never acceptable
b. when the difference exists because of a merit system c. when the difference exists despite similar responsibility d. when the difference exists despite equal skills
The ________ prohibits discriminating against employees who are
years of age and older in all aspects of employment, including compensation. a. Civil Rights Act
b. Fair Labor Standards Act c. Equal Pay Act
d. Age Discrimination in Employment Act
Unit 3 Examination
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BAM 411 Human Resource Management
The ________ allows a firm to borrow against employee stock held in trust.
a. Employer Retirement Income Security Act b. Fair Labor Standards Act
c. National Labor Relations Act d. Civil Rights Act
A ________ is comprised of jobs of approximately equal difficulty or importance as established by job evaluation. a. class
b. pay grade c. benchmark d. pay group
Which health benefit listed below is offered by almost all employers?
a. wellness program
b. chiropractic insurance c. medical care insurance d. mental health insurance
The principles of conduct governing an individual or a group are referred to as ________.
a. judgments b. ethics
c. norms d. laws
Procedural justice refers to the ________.
degree to which managers treat employees with dignity as opposed to abuse or
disrespect
fairness of the process used to arrive at a decision
manner in which managers conduct their interpersonal dealings with employees
fairness of a decision’s result
3. The Enron debacle, “It’s not the rules but what employees feel they should do that determines ethical behavior,” is a description of ________.
national culture
organizational culture
organizational climate
organizational ethics
The CEO of Southwest Airlines can sometimes be seen helping out at a gate, handling luggage, and assisting cabin attendants while in flight. This is an example of ________ to create and sustain the company’s culture. a. organizing ceremonies
b. providing physical support c. using signs and symbols d. clarifying expectations
All of the following is a step in discipline without punishment except: a. if no further incidents purge the one-day suspension from the file b. contact others involved
c. give a paid, one-day “decision-making leave” d. None of the above.
The most drastic step a manager can take in response to an employee offense is ________.
a. dismissal
b. time off without pay c. written warning
d. warning documented in employee file
Unit 4 Examination
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BAM 411 Human Resource Management
Which of the basis for dismissal is defined as the persistent failure to perform assigned duties or to meet prescribed standards on the job? a. misconduct
b. changed requirements of job c. unsatisfactory performance d. lack of qualifications for job
Misconduct, one of the basis for dismissal, is defined as ________. a. an employee’s inability to do the work assigned because the nature of the job has
changed
an employee’s inability to do the assigned work despite his or her diligence
the deliberate and willful violation of the employer’s rules and may include stealing and insubordination
the persistent failure to perform assigned duties or to meet prescribed standards on the job
9. What law requires that employers of 100 or more employees receive 60 days’ notice before closing a facility or starting a layoff of 50 people or more?
Electronic Communications Privacy Act
ERISA
Worker Adjustment and Retraining Notification Act
COBRA
10. The plant closing law requires employers with ________ or more employees to give advance notification prior to closing a facility.
150
25
50
100
11. What is the second step in the guidelines for an effective termination interview?
plan the interview carefully
get to the point
describe the situation
listen
12. The ________ shop form of union security means that the company can hire non-union people, but those people must join the union within a prescribed period of time.
union
open
closed
agency
Unit 4 Examination
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BAM 411 Human Resource Management
In what year was the Wagner Act passed? a. 1886
b. 1935 c. 1947 d. 1932
Which law gave employers the right to express their views concerning union organization?
a. Gompers Act
b. Landrum-Griffin Act c. Taft-Hartley Act
d. Norris-LaGuardia Act
________ is an organizing tactic by which full-time undercover union organizers are hired unknowingly by employers in order to sway union elections. a. Union salting
b. Infiltration c. Espionage
d. Featherbedding
All of the following are examples of permissible bargaining items except:
a. overtime pay
b. use of union label c. indemnity bonds d. cafeteria prices
Illegal bargaining items are ________.
items which must be negotiated according to law
a part of negotiations through joint agreement of both management and union
forbidden by law
All of the above.
18. Fact finding seeks to end an impasse by ________.
communicating assessments of the likelihood of a strike
interpreting existing contract terms
studying the issue in a dispute and making a public recommendation
assisting the principals in reaching an agreement
Unit 4 Examination
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BAM 411 Human Resource Management
Employers dealing with an unfair labor practice strike can use all of the following responses except:
a. shut down the affected area until the strike ends b. hire permanent replacement workers
c. contract out work to other operations
d. continue operations with supervisors filling in
Which of the following is not a basis for reducing and preventing accidents at work?
a. reducing unsafe conditions b. training employees
c. reducing unsafe acts
d. hiring non-accident-prone workers
Which of the following is one of the earliest indicators of possible alcoholism in an employee?
a. lying
b. tardiness
c. avoidance of fellow employees d. domestic problems
A drug-free workplace program includes how many components? a. 3
b. 4 c. 6 d. 5
All of the following are symptoms of employees in the middle stage of alcoholism except:
a. anxiety
b. untrue statements c. frequent absences d. mood swings
Which of the following is an external factor that can lead to job stress?
a. workaholic personality b. pessimism
c. job security
d. locus of control
Unit 4 Examination
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BAM 411 Human Resource Management
25. Which of the following safety concerns only became a top priority of employers following the terrorist attacks of September 11, 2001?
internet security
physical asset security
workplace violence
employee selection and screening