During a large merger of two community hospitals, the nurse-manager was challenged with merging the two very different medical-surgical units into one unit. During the process, meetings were held assuring the nurses that staffing would be a top priority, that education about all changes would occur, and that the manager had faith in the nurses’ abilities to implement the change. This nurse-manager was utilizing what tactic to “unfreeze” the system?
1. Producing discomfort
2. Providing psychological safety
3. Critical thinking
4. Inducing guilt and anxiety