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Poll
Which is the best fuel for late night cramming?
Red Bull
Coke
Coffee
Diet Dr. Pepper
Water
Other
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Previous poll results: Which is the WORST study habit?
A
Explanation:  A) When a routine request from someone in an established relationship has been rejected, the audience is bound to be surprised and dismayed. This was one thing that your recipient counted on to be stable and reliable, and now she finds that it is no longer an option. For these reasons, it is wise to tread lightly in this kind of situation and use an indirect approach.
When you are refusing a routine request from someone in an established relationship, you
A) should use the indirect approach.
B) should invoke company policy if that is a possible out.
C) donʹt need to invest as much time and effort as you would for other kinds of negative messages.
D) should give the name of the person making the decision.
This type of blender should not be cleaned in the dishwasher.
Rewrite the following sentence using more respectful wording: "You shouldn't have put the blender into the dishwasher."
D
Explanation:  D) Ethics and etiquette are important when delivering negative news for three reasons. First, laws and regulations apply to business messages with potentially negative content. Second, negative news can affect the lives of those who receive it. Third, negative messages will stir the emotions of senders and receivers.
When you must deliver negative messages in the workplace, strive to maintain high standards of ethics and etiquette because
A) laws and regulations dictate content and delivery of many business messages.
B) negative messages can have a significant impact on the lives of those who receive them.
C) negative messages contain emotional content for both senders and receivers.
D) all of the above.
C
Explanation:  C) The challenge of sending and receiving negative messages can tempt one to delay, downplay, or distort the bad news. However, doing so may be unethical or illegal.
When you must deliver bad news in the workplace, remember that
A) you should de-emphasize the news at all costs.
B) your feelings, as well as the feelings of anyone who receives the message, are irrelevant.
C) delaying, downplaying, or distorting the news may be unethical or illegal.
D) internal and external audiences will react to the news in the same way.
C
Explanation:  C) Blunt rejection is hard for any person to take. That is why these phrases would be likely to be troublesome to the recipient of the rejection.
When delivering bad news, wording such as "We must turn down," "I am unable to," and "We cannot afford to"
A) softens the blow by drawing attention away from the reader and onto the sender.
B) will impress the reader as being straightforward and forceful.
C) is likely to cause pain and anger in the reader.
D) is unavoidable.