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Home Search Your Textbook Technology Strategies for the Hospitality Industry Chapter 5 Questions

Questions for: Technology Strategies for the Hospitality Industry — 3e

Chapter 5 Flashcards Search in Textbook

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Jeanette Estrada, the subject of the interview in this chapter, is the Senior Project Manager in the ...

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According to the text, what should be the technology's area of focus concerning customers?

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In the "Remember" stage of the guest lifecycle, which of these technologies wouldnotbe used?

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In the Customer Lifecycle Phases, after the Experience Phase, comes the ________ Phase.

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The essential function of the PMS includes the ability to interface with any self-service check-in ...

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Technology should take a "guest-centric" approach in every facet of the hospitality organization.

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Hotels and resorts, especially large ones, are made up of a collection of businesses. Or ________.

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The PMS works in tandem with the CRS and the RMS.

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List and describe some of the many systems that can and should be interfaced with the PMS.

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Jeanette Estrada, the subject of this chapter's interview, is senior project manager for ________.

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According to the text, having to repeatedly ask guests for their personal information is a sign of ...

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Which of these stages comes after "Purchase" in the guest lifecycle?

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Which of the following isnotone of the basic functions that a PMS must be able to perform?

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In the "Anticipate" stage of the guest lifecycle, which of these technologies wouldnotbe used?

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Some hospitality technology applications is guest facing, also known as ________-of-the-house.

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Typically a front office is divided into two 12-hour shifts.

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In the Customer Lifecycle Phases, the time between booking and the arrival date is called a(n) ________ Phase.

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In a hotel systems chart, all of the following are under Network Applications,except:

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A well-known Guest Call/Maintenance Tracking System is Amadeus's HotSOS.

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All of the financial data captured by the PMS must be transferred to the Front-Office accounting system.

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