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Heskeksndfb Heskeksndfb
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6 years ago
Jay Jones bought Matt's Mechanics Service. Matt told Jay that his three primary processes, diagnosis, repair and customer delivery, met internal goals 95 of the time, so he assumed customers were satisfied 95 of the time. Jay disagrees and wants to know how often customers have an error-free outcome. What would you tell him?
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jgfndjgfnd
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You make an excellent tutor!
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