The job of the manager is to protect the guest's investment by operating the hotel efficiently.
Indicate whether the statement is true or false
The most complete interest in real estate is a fee simple interest.
Indicate whether the statement is true or false
What is the most valuable tool for an employee when the employee needs to improve his or her performance?
a. A detailed description of the expected behaviors
b. A cash incentive
c. Information about his or her current performance
Describe marketing and the process of creating a marketing plan.
What will be an ideal response?
The relationship between an incident that happened to the guest and any act of negligence by the hotel is known as:
a. Risk management
b. Foreseeability
c. Security standards
d. Proximate cause
Customer expectations are seen as limitless whereas resources of a company are not.
Indicate whether the statement is true or false
Advance planning has little effect on the complete use of slack time.
Indicate whether the statement is true or false
The key to the effectiveness of a performance evaluation system is for it to be done how?
a. On a continuous basis
b. In close detail
c. Only by those who the evaluated employee trusts
What involves the development and execution of a specific marketing mix for each segment of the market being sought?
a. The implementation of an action plan
b. The business generated matrix
c. The marketing department's goal statement
A low return on assets means that net profits are too low and/or assets are too high. How should this problem be resolved?
a. Net profits can be increased by a combination of increasing revenue and lowering costs.
b. Net profits should be increased by increasing the return on assets.
c. Assets can be decreased by sacrificing net profits in the short term.
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