Because hotels are labor intensive, improving employees' productivity can add significantly to the bottom line. Because the manager's main responsibility is to the employees, the manager is the most responsible for employee productivity.
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At annual review time, the five most important measures of managerial effectiveness relate to bookkeeping skills and upselling.
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Some states have passed laws saying that a hotel is completely liable for any and all damages received by a guest or his or her belongings during the stay.
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Studies of hotel controllers indicate that more than 90 percent are responsible for all general accounting, receivables, and payables.
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If a project's internal rate of return is greater (less) than the required rate of return, the project is generally acceptable (unacceptable).
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Managers must take care with overbooking in an attempt to sell out the hotel. It may cost the hotel revenue if employees overbook too aggressively and if forecasts are wrong.
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Training for the Manager on Duty (MOD) and developing general guidelines for events such as small fires, fire alarms, theft, robbery, fights, or sudden illness can compensate for the lack of security personnel in smaller properties.
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A capital budgeting project's internal rate of return is the rate of return causing a project's net present value to equal the net investment.
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Successful managers ask their employees to handle only the tasks that they find unpleasant. They view the hotel as a machine, and in that machine, the employees are the cogs.
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Hotels that have 300 rooms or less may have staff members that perform some security duties in addition to their front office and engineering duties.
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