What is the advantage of writing with a you perspective?
A) A you perspective ensures that the writer includes all important detail
B) A you perspective is shorter, and therefore easier to produce
C) A you perspective quickly identifies what the writer wants
D) A you perspective allows the writer to organize the message based on his or her own thought process
E) A you perspective motivates your audience to respond positively
Ques. 2When making a claim by using online customer support, what information should be provided first?
A) Name and contact information
B) Statement of good will
C) A list of product defects
D) Reason for writing
E) Where item was bought and price
Ques. 3When writing a message, you determine audience benefits by analyzing ________.
A) the positive outcomes for you if your readers comply with your request
B) the positive outcomes for you if your readers do not comply with your request
C) the positive outcomes for your readers if they comply with your request
D) the positive outcomes for your readers if they do not comply with your request
E) which positive outcomes you are most likely to achieve if you do not divulge all the available information to the audience
Ques. 4If your audience will not understand your request without knowing the context, what type of organization should be used?
A) Implicit
B) Persuasive
C) Indirect
D) Good news
E) Direct
Ques. 5The direct approach is more likely to ________ when compared to the indirect approach.
A) be difficult to understand
B) include a request at the end of the message
C) be the better choice for most requests
D) take more time to get to the point
E) get to the point slowly
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