When you are refusing a routine request from someone in an established relationship, you
A) should use the indirect approach.
B) should invoke company policy if that is a possible out.
C) don't need to invest as much time and effort as you would for other kinds of negative messages.
D) should give the name of the person making the decision.
E) should use the direct approach.
Ques. 2When providing reasons and additional information for the bad news, the writer should
A) explain why the news could be considered positive.
B) trivialize the reader's concerns.
C) allow the reader to think the news might be positive.
D) tell the reader how the issue could be resolved.
E) adjust the amount of detail to fit the audience and the situation.
Ques. 3When considering sharing bad news within an organization, managers must commit to
A) determining what an employee may be implying, but not saying.
B) responding only when each detail has been researched thoroughly.
C) punishing those employees who spread bad news in the workplace.
D) limiting the communication channels.
E) listening when employees have negative information to share.
Ques. 4When the audience is aware of the possibility of negative news, the writer should
A) use an indirect approach.
B) consider how emotionally involved the reader will be with the message.
C) minimize the bad news in the middle of a paragraph.
D) thank the audience for their understanding.
E) encourage the audience to respond with any questions they may have.
Ques. 5When you must deliver bad news in the workplace, remember that
A) you should de-emphasize the news at all costs.
B) your feelings, as well as the feelings of anyone who receives the message, are irrelevant.
C) delaying, downplaying, or distorting the news may be unethical or illegal.
D) internal and external audiences will react to the news in the same way.
E) it is often easiest for the receiver if the news is delayed.
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