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Kttttttt Kttttttt
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6 years ago
List at least three examples of online etiquette.
 
  What will be an ideal response?

Ques. 2

All the characteristics and experiences that define each of us as individuals is the definition of
 
  A) ethnicity.
  B) diversity.
  C) culture.
  D) pluralism.
  E) life experience.

Ques. 3

Identify and discuss five tips that can help you use the phone confidently and professionally.
 
  What will be an ideal response?

Ques. 4

While having lunch with a client, what should you do with the business papers you brought to discuss? Why?
 
  What will be an ideal response?
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wrote...
6 years ago
Answer to #1

Answer: Online etiquette refers to practices such as using virus protection, avoiding personal attacks, and avoiding multitasking while using IM.

Answer to #2

Answer: B
Explanation: B) Diversity is a measure of the ways in which human beings are different. Diversity can reflect a choice that someone has made, like the decision to be married, or an inborn trait, such as race or ethnicity.

Answer to #3

Answer: When you're using the phone at work, you have to rely on your attitude and tone of voice to convey confidence and professionalism. Here are some tips that can help: Be conscious of how your voice sounds. Avoid monotone; vary your pitch and inflections. Slow down when talking with people whose native language isn't the same as yours. Be courteous when you call someone. Identify yourself and your organization, briefly explain why you're calling, verify that you've called at a good time, and minimize the noise level in your environment. Convey a positive, professional attitude when you answer the phone. Answer promptly (with a smile), and identify yourself and your company. Determine the caller's needs by asking, How may I help you? If you can't answer the caller's questions, forward the call to a colleague who can or tell the caller how to get his or her questions resolved. If you plan to forward a call, put the caller on hold and verify that the colleague is available. Close in a positive manner and double-check all vital information. Use your own voicemail features to help callers. Record a brief, professional-sounding outgoing message for regular use. When you'll be away from the phone for an extended period, record a temporary greeting that tells callers when you'll respond to messages. If you don't check your messages regularly or at all, disable your voicemail. Be considerate when leaving voicemail messages. Unless voicemail is the best or only choice, consider leaving a message through other means, such as text messaging or email. If you leave a voicemail, keep it brief: your name, number, reason for calling, and times you can be reached.

Answer to #4

Answer: Since the business part of most meals does not begin until after entre plates have been removed, you should place the papers under your chair or under the table until then.
Kttttttt Author
wrote...
6 years ago
I wish all teachers could be as helpful as you instead of making us do things the complicated way...
wrote...
6 years ago
It really depends on the course, never give up
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