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JulieCarde JulieCarde
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5 years ago
Discuss guidelines for writing an effective, respectful close when using the indirect approach for negative news.
Textbook 
Business Communication Today

Business Communication Today


Edition: 14th
Authors:
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5 years ago
 As with the direct approach, the close in the indirect approach offers an opportunity to emphasize your respect for your audience, even though you've just delivered unpleasant news. Express best wishes without ending on a falsely upbeat note. If you can find a positive angle that's meaningful to your audience, by all means consider adding it to your conclusion. If you've asked readers to decide between alternatives or to take some action, make sure that they know what to do, when to do it, and how to do it. Avoid an uncertain conclusion. If the situation or decision is final, avoid statements such as "I trust our decision is satisfactory," which imply that the matter is open to discussion or negotiation. Manage future correspondence. Encourage additional communication only if you're willing to discuss the situation further. Express optimism, if appropriate. If the situation might improve in the future, share that with your readers if it's relevant. However, don't suggest the possibility of a positive change if you don't have insight that it might happen. Be sincere. Steer clear of clichs that are insincere in view of the bad news.
JulieCarde Author
wrote...
5 years ago
Makes more sense now, have a good weekend!
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