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Discuss guidelines for writing letters of condolence to coworkers. What will be an ideal ...

ladymac07

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Discuss guidelines for writing letters of condolence to coworkers. What will be an ideal ...

Discuss guidelines for writing letters of condolence to coworkers.

What will be an ideal response?

Ques. 2

Personal messages such as condolence letters and congratulatory letters are never appropriate in the workplace.

Indicate whether the statement is true or false.

Ques. 3

Which of the following is not one of the five goals when delivering bad news?

A) Repair business relationships.
B) Convey the bad news.
C) Maintain as much goodwill as possible.
D) Maintain a good image for the organization.
E) Eliminate the need for future correspondence on the matter.

Ques. 4

When a response to a request for information is straightforward, a direct approach should be used.

Indicate whether the statement is true or false.

Ques. 5

How you respond to a customer complaint often depends on your company's policies for resolving this type of issue.

Indicate whether the statement is true or false.

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Airel.Frazier

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ladymac07 Author

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6 years ago

You make an excellent tutor!

Starfiew

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Just got PERFECT on my quiz

DAGINC

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Smart ... Thanks!

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