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Statingu Statingu
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8 years ago
With reference to the "Net Promoter" customer loyalty metric, the "Net promoter score" is calculated by:
A) subtracting the percentage of detractors from the percentage of passively satisfied customers.
B) subtracting the percentage of passively satisfied customers from the percentage of promoters.
C) subtracting the percentage of detractors from the percentage of passively satisfied customers and  then adding it to the percentage of promoters.
D) subtracting the percentage of detractors from the percentage of promoters.
Textbook 
Marketing Management

Marketing Management


Edition: 4th
Authors:
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Russo88Russo88
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8 years ago
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Statingu Author
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#2
8 years ago
You've been so helpful with my questions, thanks for the expertise.

Marking this thread solved!
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#3
8 years ago
You're welcome Wink Face Love sharing my knowledge with the world
Back in the days when I was young, I'm not a kid anymore. But some days I sit and wish I was a kid again ♪♫
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