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Rgary Rgary
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6 years ago
Tangibles, reliability, responsiveness, assurance, and empathy are the five dimensions of service quality used in which of the following?
a. total quality management (TQM)
b. SERVQUAL
c. gap analysis
d. the critical incident technique
e. the market fulfillment approach
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Marketing: Real People, Real Choices

Marketing: Real People, Real Choices


Edition: 4th
Authors:
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jhollin1138jhollin1138
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6 years ago
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Rgary Author
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6 years ago
Smart ... Thanks!
njn;l
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Yesterday
This helped my grade so much Perfect
Liarec
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2 hours ago
Good timing, thanks!
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