Staying physically close, within an arm's length of a client is safer because it psychologically anchors the client to the worker. (p 562)
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Q. 2When making a home visit where a potentially violent client may reside, once the door is opened it is best to stride purposively into the room stating clearly who you are and why you are there. (p. 554)
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Q. 3A counseling office should be arranged so the therapist can keep the client confined if necessary. (p. 552)
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Q. 4The safest way to monitor and control new clients for potential violence in a clinic or institution is for the admissions worker to check the client in and then wait for unit staff to collect the client while monitoring the client closely. (p. 551
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Q. 5The first step in preventing client violence in an institution is obtaining expert consultants to teach staff to physically control agitated clients. (p. 547)
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Q. 6Drug users who take anti-anxiety drugs like valium are unlikely to become violent. (p. 547)
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Q. 7There is no clear way to predict when, where, and which clients will become violent, but the pooled clinical judgment of workers is one of the better ones. (p. 545)
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