A quality improvement committee is reviewing discharge surveys. Results show that patients and their ...

A quality improvement committee is reviewing discharge surveys. Results show that patients and their families have difficulty finding departments and areas of the hospital.
 
  What action by the committee would best address this concern for the organization?
  a. Continue to review future surveys to monitor the situation.
  b. Give additional training to the receptionists and switchboard personnel to give better directions.
  c. Form a multidisciplinary committee to identify options to help travel through the hospital.
  d. Send a work order to the maintenance department requesting that brighter lights be installed.