List and describe FIVE of the eight key supply chain business processes.

a . Customer Relationship Management - A process which seeks to identify and segment customers so that new products and services will meet their ever-changing needs. Also, it allows organizations to measure customer profitability and target very small customer segments such that they will be able to market to the small customer segments in more meaningful ways.

b. Customer Service Management - This process seeks to aid the customer by providing them information about order status, shipping dates, product availability, and other common customer service needs. Also, this process seeks to find new ways to service customers in the future.

c. Demand Management - This process attempts to balance customer demand with the organization's capacity. This is done through demand forecasting and coordination of production, purchasing, and distribution.

d. Order Fulfillment - Meeting customer requirements by synchronizing the firm's marketing, production, and distribution plans.

f. Manufacturing Flow Management - A process which attempts to satisfy customer demand by determining the required levels of flexibility and velocity from the manufacturing process.

g. Supplier Relationship Management - This process seeks to develop relationships with key suppliers. Modern supply chains say this is an important step in operating efficiently, and ultimately meeting the needs of the customer.

h. Product Development and Commercialization - Ineffective and efficient product development. Looking to suppliers and customers for information that will allow good products to get to market quickly.

i. Returns Management - The management of material usage, product recalls, packaging requirements, and returned product. This process is responsible for both managing those things in the present as well as trying to achieve related organizational effectiveness and efficiency in the future.