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Tu Truong Tu Truong
wrote...
Posts: 684
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6 years ago
How do you calculate a firm's capacity utilization? If capacity utilization is greater than 1, what are some of the resulting impacts to the service firm?
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- - UCLA Student

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wrote...
6 years ago
a . Capacity utilization = (Actual customers served per period) / Capacity

b. When capacity utilization exceeds 1.0:

 service become congested
 service times increase
 perceived quality of service deteriorates
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