Provide an overview of the beliefs of each of the following quality professionals: W. E. Deming ...

a . W. E. Deming: since managers developed a system used by an organization, managers are ultimately responsible for the organization's problems. Management should fix problems by using the right tools and resources, demonstrating employee encouragement, program commitment, and facilitating cultural change. Deming also developed the 14 points for management that are similar to the principles of TQM.

b. Philip Crosby: Strive for zero defects. Quality is free - quality programs invariably paid for themselves. Developed four absolutes of quality - conform to requirements, practice prevention, zero defects, the measure of quality is the price of nonconformance. Crosby also emphasized management's commitment, prevention systems, employee education and training, and continuous assessment. Crosby also developed the 14 steps to quality improvement.

c. Joseph Juran: Advocated the determination of costs of quality, and the use of statistical methods. He felt costs caught the attention of managers, and statistics caught the attention of workers. Juran created the quality trilogy: quality planning, quality control, and quality improvement.

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