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Emmakj07 Emmakj07
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Posts: 680
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6 years ago
Identify a FALSE statement about goods and services.
 a. Service encounters can be between a customer and a service provider.
  b. The demand for services is time-dependent, especially over the short term.
  c. There is no way to recapture the lost revenue from a hotel room.
  d. A moment of truth is a feature a customer recognizes, pays for, or uses.
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6 years ago
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