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jay123 jay123
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6 years ago
The term voice of the customer refers to:
 a. the performance levels or expectations that define the quality of customer contact with an organization.
  b. the customer requirements as expressed in the customer's own terms.
  c. the involvement of customers in the development of new products.
  d. customers' investment or commitment to a brand or a product.
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curlycurly
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6 years ago
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jay123 Author
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6 years ago
this is exactly what I needed
emilyas19
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Yesterday
This helped my grade so much Perfect
kh540941
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2 hours ago
Thanks
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