Cultural intelligence is best described as:
a. the capability to adapt effectively to new cultural contexts.
b. reliability capital.
c. egalitarianism.
d. collectivism.
Question 2All of the following are reasons why the spontaneous social interaction called schmoozing is advantageous for virtual teams EXCEPT:
a. expedites the operation of virtual teams.
b. increases like and rapport.
c. increases task focus.
d. low cost and efficiency.
Question 3People from different cultures can differ in many ways. The cultural value of egalitarianism refers to __________; the cultural value of hierarchy refers to __________.
a. the pursuit of personal welfare and self-interest; the maximization of the welfare of the group
b. the belief that status differences are permeable; the belief that social order is not easily permeated
c. the use of explicit, direct information exchange; the use of indirect, tacit messages
d. cognitive cultural intelligence; emotional and motivational cultural intelligence
Question 4One of the challenges of virtual teams is building reliability capital. Which of the following tactics is a best practice when building reliability capital in virtual teams?
a. To build cohesion and to encourage friendly team exchanges, consider using sarcasm, joking and teasing in your distance interactions.
b. Follow up with team members as time and schedule allows.
c. Always be brutally honest about your opinions to avoid possible groupthink.
d. Be available to support and respond to team members. When you are not available, follow up as soon as possible.
Question 5With regard to risk-taking, compared to groups that make decisions face-to-face, groups that make decisions via electronic communication are:
a. risk-averse for gains and risk-seeking for losses.
b. prone to feel more responsible for project failures.
c. risk-seeking for gains, and for losses.
d. risk-averse for both gains and losses.
Question 6Tools, documents, language and processesthese are examples of boundary objects. Which of the following is the best definition of the purpose of boundary objects?
a. To mark out the limitations of liability for teams
b. To establish team project ownership and territories
c. The documents, objects, and shared vocabulary that allow people from different teams, organizations, and cultures to build a shared understanding across teams.
d. A culture's signature pattern of workplace beliefs, mental models, and practices that embody the culture's ideas about what is good, true, and efficient within the domain of work.
Question 7Virtual teams need to consider several factors for their ultimate success. First, the level of technical support they will need, second their locations relative to one another, and third the:
a. best use of available computer equipment.
b. emotional cohesion of team.
c. public speaking ability of each team member.
d. percentage of time they spend in face-to-face meetings.
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