Frustration is a feeling that arises when we are
a. under pressure.
b. fatigued.
c. blocked from reaching a goal.
d. blocked from relieving stress.
Question 2The net effect of daydreaming is to increase productivity because the daydreamer experiences a relief of tension.
Indicate whether the statement is true or false
Question 3A study about self-efficacy among salespersons found that the
salespersons with high self-efficacy
a. outperformed salespersons with low self-efficacy four to one.
b. made less use of information to improve their sales performance.
c. made better use of information to improve their job performance.
d made easy sales so they could feel good about themselves.
Question 4Helping an employee acculturate to the team means ensuring his or her unique values, ideas and perspectives contribute to team efforts.
Indicate whether the statement is true or false
Question 5Conflict always involves
a. negative stress.
b. confrontation and anger.
c. two or more compatible motives.
d. two or more incompatible motives.
Question 6Peripheral time is that period of the workday when people achieve peak productivity.
Indicate whether the statement is true or false
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