Which of the following statements is true regarding small-batch and unit technology?
A) The conversion process that results from this technology is typically flexible.
B) This technology is used by companies to produce massive volumes of standardized products.
C) This technology is characterized by highest level of technical complexity.
D) This technology is used in the production of oil-products and chemicals.
Question 2A furniture maker that constructs furniture customized to the needs and tastes of specific clients is most likely to use ________ technology.
A) mass production
B) small-batch and unit
C) standardized production
D) continuous-process
Question 3Which of the following types of production technologies, as identified by Joan Woodward, scores lowest on the dimension of technical complexity?
A) continuous-process technology
B) large-batch and mass production technology
C) small-batch and unit technology
D) sequential-process technology
Question 4According to Joan Woodward, the ________ of a production process is a measure of the extent to which a production process can be programmed so that it can be controlled and made predictable.
A) technical complexity
B) resource customizability
C) situational adaptability
D) environmental compatibility
Question 5Which of the following statements is most likely to be true regarding a process that has a high technical complexity?
A) Such processes rely more on human skills and less on machines.
B) In such a process, work activities cannot be programmed in advance.
C) Outputs that result from such processes can be predicted accurately.
D) Such processes are very costly and they cannot be changed once established.
Question 6Organizations that employ ________ technology make one-of-a-kind customized products.
A) sequential-process
B) small-batch and unit
C) continuous-process
D) large-batch and mass production
Question 7An organization that uses the internal systems approach to measure organizational effectiveness will most likely employ technology to ________.
A) reduce costs
B) improve quality
C) improve customer service
D) reduce product development time
Question 8A company uses new technological developments to improve its service to customers and to increase products' quality and reliability. This information indicates that the company is taking the ________ approach to measure organizational effectiveness.
A) external resource
B) technical
C) internal systems
D) competitive
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