Which of the following is not associated with problem identification?
a. Discrepancies between the real and ideal always require management attention.
b. The manager must acknowledge that the problem exists.
c. It is easy to identify something as a problem when it isn't.
d. It is the first step in making a decision.
Q. 2A problem:
a. is always something negative.
b. is not easy to ignore.
c. may not need to be resolved.
d. may be a dilemma that is neutral.
Q. 3Good decision making, especially for non-routine decisions, requires:
a. little effort or thought.
b. critical thinking skills.
c. contingency planning.
d. a back-up plan.
Q. 4A decision that is made far in advance of the need for implementation is called:
a. contingency planning.
b. the decision making process.
c. advance planning.
d. routine planning.
Q. 5For the most routine decisions it is hard to identify:
a. professional decisions.
b. any decision making process.
c. habitual decision making.
d. contingency planning.
Q. 6Which of the following is not true of leadership?
a. Leaders demonstrate social responsibility.
b. Leadership skills are inherent in all managers.
c. Leaders are expected to use power in an ethical manner.
d. Trust is an essential part of leadership.
Q. 7Ways in which leaders accept social responsibility include:
a. delegating safety responsibilities to subordinates.
b. limiting social responsibility to the work place.
c. tolerating harassment only from high level managers.
d. acting as a buffer to protect staff from stress.
Q. 8An erosion of trust occurs whenever there is bad management such as:
a. consistent application of standards.
b. problem solving.
c. admitting mistakes.
d. tolerating incompetence.