Making something different than what it was is called:
a. conflict c. chaos
b. innovation d. change
Question 2Lewicki, Hiam, and Olander (1996) used five approaches for negotiation in conflict management. Which one advocates for a split the difference mentality?
a. competitive c. accommodating
b. collaborative d. compromise
Question 3What conflict resolution management technique has the advantage of not making a big deal out of nothing as conflict may be minor in relation to other priorities and allows tempers to cool?
a. negotiating c. compromising
b. confronting d. avoiding
Question 4The conflict management technique where one side gives in to the other side (also referred to as smoothing or cooperating) is called:
a. collaborating c. accommodating
b. compromising d. negotiating
Question 5Filey (1975) identified five stages of conflict. Which of the following is not one of these stages?
a. antecedent conditions c. manifest destiny
b. resolution aftermath d. conflict resolution
Question 6The orthopedic unit for Hospital LM was the last area to adopt the electronic medical record (EMR) two months ago. There are differing opinions about an upcoming revision to the EMR system and how it will affect the charting process.
Two experienced nurses are talking about the upcoming change, and Nurse Q states that she does not necessarily feel that this will be a good idea, but will do it anyway. She also stated, Why couldn't it just stay the way it was? There was nothing wrong with our charting on this unit Nurse Q's response to the planned change event can be classified as: a. rejector c. late minority
b. early inhibitor d. laggard
Question 7People's ability to cope with change can be affected by four specific factors as defined by Silber (1993) which are important for nurses and healthcare professionals. Which of the following is not one of these factors?
a. reluctance toward change
b. anticipated consequences of change
c. evaluation of the immediate situation
d. individual's stake or position in the change
Question 8Nursing Student P lacks confidence in her abilities to effectively care for infants. She is afraid that she will not receive a good grade in her pediatric clinical rotation; hence, she may fail her class or even her program.
What type of change strategy is being used as noted by Bennis, Benne, and Chin (1969)? a. rational-empirical approach c. power-coercive approach
b. driving-restraining forces approach d. normative-reeducative approach
Quick Reply
