Federal and state departments of health regulatory agencies have been established to ensure op-timal ...

Federal and state departments of health regulatory agencies have been established to ensure op-timal standards and delivery of care. Which action is the jurisdiction of these agencies?
 
  a. Investigation of medication errors
  b. Investigation of patient- or fami-ly-reported complaints
  c. Investigation of patient falls
  d. Investigation of staffing shortages

Question 2

In which situation should the SBAR (Situation-Background-Assessment-Recommendation) tool most appropriately be used?
 
  a. To reduce the risk of nosocomial infec-tions
  b. To improve response to changes in patient condition
  c. In hand-off communication
  d. For accuracy of patient identification

Question 3

Support costs must be included in the budget. Which employee position would be included in the support or indirect costs part of the operating budget?
 
  a. Waiting room secretary
  b. UAPs
  c. Physical therapists
  d. Case managers

Question 4

The Joint Commission (TJC) is a voluntary accrediting agency that is nationally recognized for its performance standards. A hospital accredited by the agency will most likely experience which outcome?
 
  a. Improved patient outcomes
  b. Dedicated staff
  c. Higher salaries
  d. Loss of practicing physicians

Question 5

The personnel budget is based on the calculations of which factors? (Select all that apply.)
 
  a. Average daily census
  b. Patient safety factors
  c. Hours per patient day
  d. Number of staff
  e. Nurse/patient ratios