Health care regulatory agencies, national think tanks, and government agencies expect health care ...

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Health care regulatory agencies, national think tanks, and government agencies expect health care organizations to incorporate cultural competence into policies and practices to ensure effective communication, patient safety and quality, and patient-centered care. Some examples of such organizational policies and practices include: instituting a requirement for all staff to be trained in cultural competence, embedding a broad description of family in written policies, expanding visitation policies and practices to include a patient's preferences, requiring nursing staff to conduct and document a cultural assessment on all patients within the clinical documentation system, ensuring that persons who are deaf or speak limited English have access to an interpreter, and embedding health literacy principles in written and verbal communication.