What is the correct order for the inductive writing sequence?
a. Buffer, reasons, bad news, counterproposal, and desire to continue the relationship
b. Reasons, neutral idea, bad news, and desire to continue the relationship
c. Bad news, reasons, counterproposal, and desire to continue the relationship
d. Buffer, bad news, reasons, counterproposal, and desire to continue the relationship
Ques. 2If bad news appears in the first sentence of a message, the
a. receiver will be prepared for the reasoning that follows.
b. receiver's urge to counter argue will be minimized.
c. receiver's reaction is likely to be defensive.
d. receiver will withhold judgment until he or she has finished reading.
Ques. 3Which of the following is FALSE concerning personal delivery of bad news?
a. Personal delivery of the bad news signals the importance of the news.
b. Personal delivery eliminates any potential escalation of emotion.
c. Personal delivery shows empathy for the recipient.
d. Personal delivery provides the benefits of nonverbal cues.
Ques. 4Email is typically the most effective channel for communicating negative organizational news.
Indicate whether the statement is true or false
Ques. 5When communicating negative organizational news, it is advisable to tone down the news to minimize its severity.
Indicate whether the statement is true or false
Ques. 6Delivering constructive criticism can be beneficial by alerting management that changes need to be made.
Indicate whether the statement is true or false