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Home Q & A Board Other Fields Homework Help Human Resources Communication Studies
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ngocchapcheng11 ngocchapcheng11
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6 years ago
Language that is difficult to understand or is ambiguous is indicative of what type of barrier?
 
  A) Semantic
  B) Feedback
  C) Physical
  D) Psychological
  E) Physiological

Ques. 2

Which communication model focuses on a single communication exchange in a linear transmission?
 
  A) Transmission
  B) Physiological
  C) Language
  D) Transaction
  E) Relational

Ques. 3

Putting ideas into words, images, or actions takes place during which step in the communication process?
 
  A) Medium determination
  B) Transmission
  C) Encoding
  D) Decoding
  E) Interaction

Ques. 4

Which statement is FALSE about soliciting customer feedback (including complaints)?
 
  a. Most customers who have a complaint will not share it with the company.
  b. Most complaints will be shared with family and friends.
  c. Customer feedback can be sought via surveys or email/telephone contact.
  d. Most customers who have a complaint will share it with the company.
  e. It is important to provide customers with an opportunity to provide feedback.
Textbook 
Business Communication: Polishing Your Professional Presence

Business Communication: Polishing Your Professional Presence


Edition: 4th
Authors:
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darrellda03darrellda03
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6 years ago
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#2
6 years ago
Good timing, thanks!
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