Which of the following can become a benefit of the social media environment for the organization? ...

Which of the following can become a benefit of the social media environment for the organization?

A) Online rumors
B) False information
C) Attacks on the company's reputation
D) Customers who feel they have been treated unfairly
E) Suggestions for product improvement

Ques. 2

Because rumors and criticism can spread around the world in a matter of minutes, how should companies handle comments on social media sites?

A) Companies should respond on a case by case basis.
B) Companies should respond only to positive comments.
C) Companies should respond only to negative comments.
D) Companies should consult the legal department and other experts before responding to comments.
E) Companies should respond using the direct format for messages.

Ques. 3

Discuss best practices when making negative announcements about organizational news.

What will be an ideal response?

Ques. 4

Conveying negative organizational news should only be done on social media sites that allow for little audience feedback.

Indicate whether the statement is true or false.

Ques. 5

Negative situations provide an opportunity to excel as a communicator.

Indicate whether the statement is true or false.

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Which of the following can become a benefit of the social media environment for the organization? ...

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