Identify four steps to take when responding to rumors and encountering negative information on ...

Identify four steps to take when responding to rumors and encountering negative information on social media.

What will be an ideal response?

Ques. 2

The most important step in responding to negative information on social media is to respond as soon as the negative comment appears.

Indicate whether the statement is true or false.

Ques. 3

To prevent a public relations problem, which of the following might be the best way to respond to a critic who posts negative information about the company?

A) Assess the message for flaws.
B) Threaten legal action unless the post is removed.
C) Contact the writer privately to attempt to resolve the situation.
D) Monitor feedback about the complaint before making a decision.

Ques. 4

Unhappy customers use social media to voice complaints to a larger audience than just the organization.

Indicate whether the statement is true or false.

Ques. 5

When attempting to rectify a situation and reach a reasonable solution, which of the following groups should be responded to?

A) Public affairs
B) Trolls
C) The misguided
D) Unhappy customers
E) Ragers

Home Search Q & A Board Gallery Resource Library Blog Dictionary Chat	Quick Links Start a Topic Latest Topics Unanswered Questions Courses Study Tools Browse by Textbook	Social Facebook YouTube Community Stats Who's Online Trending Staff	Help About Us Take the Tour Study Tips Posting Guidelines Terms and Policies Contact Us
Biology Forums - Study Force © 2010-2024 \| Powered by SMF \| SMF © 2015, Simple Machines \| Sitemap Biology-Forums.com is not affiliated with any publisher. Book covers, title and author names appear for reference only.

Identify four steps to take when responding to rumors and encountering negative information on ...

Related Topics