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dupoyjohn134 dupoyjohn134
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4 years ago
When handling a very upset caller:

▸ say "I know what you mean" when they complain.

▸ immediately transfer them to a supervisor.

▸ invite them to suggest a solution to the problem.

▸ put them on hold until they can cool off.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
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binvabinva
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#1
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4 years ago
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dupoyjohn134 Author
wrote...

4 years ago
This helped my grade so much Perfect
choih94
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Yesterday
this is exactly what I needed
mikey3091
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2 hours ago
Helped a lot
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