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Artician Artician
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7 years ago
Customers usually do not articulate their expectations and hence a service provider finds it difficult to know what the expectations are, let alone know how to meet them. This demonstrates the fact that
A) customers often provide their own specifications.
B) customers are often the quality inspectors.
C) customers are often the cause of service failures.
D) customers are often the output of a service process.
Textbook 
Managing Supply Chain and Operations: An Integrative Approach

Managing Supply Chain and Operations: An Integrative Approach


Edition: 1st
Authors:
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fc10fc10
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7 years ago
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