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juncmodule juncmodule
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7 years ago
A study by The Jay H. Baker Retailing Initiative at the University of Pennsylvania and the consulting firm Verde Group reports that for every 100 customers who have a negative experience with a business, the company stands to lose ________ to ________ current customers or potential customers.
A) 10: 15
B) 25: 28
C) 32: 36
D) 55: 60
Textbook 
Essentials of Entrepreneurship and Small Business Management

Essentials of Entrepreneurship and Small Business Management


Edition: 6th
Author:
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Essentials of Entrepreneurship and Small Business Management 6th Edition by Scarborough
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tuhaftuhaf
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7 years ago
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#2
4 years ago
thanks!
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#3
4 years ago
Thanks
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