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Which of the following is NOT true when explaining why productivity tends to be lower in the service ...

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Which of the following is NOT true when explaining why productivity tends to be lower in the service ...

Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?
A) Services are difficult to automate.
B) Service operations are typically capital intensive.
C) Services are typically labor-intensive.
D) Services are often difficult to evaluate for quality.
E) Services are often an intellectual task performed by professionals.

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Operations Management

Edition: 10^th

Authors: Heizer, Render

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