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liljay liljay
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4 years ago
A major disadvantage of relying on Web-based e-service is:

▸ that there really are no down-side disadvantages to e-service.

▸ that it damages personal relationships.

▸ the high cost of creating a web page.

▸ that some companies try to make it a substitute for phone or direct contact with customer service personnel.
Textbook 
Customer Service: Career Success Through Customer Loyalty

Customer Service: Career Success Through Customer Loyalty


Edition: 6th
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Jacobian S.Jacobian S.
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4 years ago
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3 years ago
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