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DavenLC DavenLC
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6 years ago
The marketing director for a local car dealership receives the customer satisfaction scores for the past month and notices that they are below objectives and are significantly lower than they have been in the last two years. This means that there is a gap between:
A) what did happen and what could have happened.
B) what was supposed to happen and what did happen.
C) what already has happened and what will happen in the future.
D) what will happen in the future and what happened in the past.
E) what happened in the past and what could have happened in the past.
Textbook 
Basic Marketing Research: Using Microsoft Excel Data Analysis

Basic Marketing Research: Using Microsoft Excel Data Analysis


Edition: 1st
Authors:
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stud_flerstud_fler
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6 years ago
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DavenLC Author
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6 years ago
this is exactly what I needed
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Correct Slight Smile TY
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2 hours ago
Thanks
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