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teos55 teos55
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7 years ago
What are the five modes or styles of managing conflict? Give an example which illustrates the relationship between assertiveness and cooperativeness for each mode.
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7 years ago
The five modes are avoiding, accommodating, competing, compromising, and collaborating.
Examples:
1) avoiding (low assertiveness, low cooperativeness)—a manager who postpones meeting with an employee who wants a raise;
2) accommodating (low assertiveness, high cooperativeness)—going to the movie that your date wants to see instead of the one that you would rather see;
3) competing (high assertiveness, low cooperativeness)—most transactions where buyer and seller do not expect to meet again;
4) collaborating (high assertiveness, high cooperativeness)—two department managers in the same company must share limited resources to achieve their individual departmental objectives, and jointly contribute to the attainment of the company's goals;
5) compromising (moderate assertiveness, moderate cooperativeness)—when it becomes clear to union negotiators and management that neither is going to get the maximum deal they had hoped for, they settle for a deal that is adequate (satisficing).
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