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Coco Coco
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6 years ago
In terms of dealing with customer problems, a study in a medical billing operation found that the most effective technique was to
 
  A) focus more on the problem than the customer's emotion.
  B) focus more on the customer's emotion than the problem.
  C) immediately offer a refund rather than attempting to deal with an unhappy customer.
  D) ask the customer for sympathy and compassion.
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premed9premed9
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6 years ago
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Coco Author
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6 years ago
You make an excellent tutor!
DAGINC
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Yesterday
Thank you, thank you, thank you!
africa143
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2 hours ago
Brilliant ツ
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