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clcharleston clcharleston
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6 years ago
What is the primary reason for repeating information back to a caller while screening calls?
 a. Gives the caller a chance to clarify and/or confirm information
  b. Lets the caller know you are listening
  c. Gives appearance of professionalism
  d. Keeps you focused
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clew0012clew0012
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6 years ago
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