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strobro strobro
wrote...
Posts: 837
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6 years ago
What small action can reinforce that you are listening to the customer?
 
  A. Use of Ma'am and Sir
  B. Use of the patient's name
  C. Use of Pleaseand Thank you
  D. Stopping the caller when you need to answer another call
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wrote...
6 years ago
B.Use of the patient's name
strobro Author
wrote...
6 years ago
 Thinking Face makes sense
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